How do I cancel my order?
You can cancel by contacting customer service before your order enters production,
which is within 24 hours of placing it.
Can I get a full refund if I cancel my order?
If the cancellation is before production and shipment,
you will receive a full refund minus any shipping fees already paid.
How long does it take to receive a refund?
Refunds are usually processed within 5–7 business days after cancellation confirmation.
What if the product arrives damaged?
Please email loomnshade1@gmail.com within 48 hours of delivery with photos of the packaging, the shipping label and the damaged item.
We will review your claim and contact you with next steps. For a defect or an item that differs from your order, email us within 14 calendar days of delivery.
Can I return a product if I change my mind?
Because every shade is custom-made to your window dimensions, all orders are final sale.
We do not accept returns or refunds for change of mind or measuring errors.
How do I request a refund?
Contact customer service with your order details and reason for refund.
We will guide you through the process.
Will I be refunded for the shipping fee?
Shipping fees are refundable only if the return or cancellation is due to our error or defective products.
Can I cancel or return part of my order?
Partial cancellations or returns can be requested only if the items have not yet been shipped or produced.
What happens if I refuse delivery?
Because orders are made to order, refusing delivery without cancelling within the 24-hour window is not eligible for a refund.