Shipping & Return Policy

At Loom & Shade, every single window treatment is tailor-crafted to your bespoke specifications. We manage a transparent, direct-from-maker supply chain, dispatching premium custom shades directly from our manufacturing center in South Korea to your residence across the United States.

1. Shipping & Delivery Policy

Shipping Rates & Threshold

Free Standard Express Shipping: Complimentary on all US orders over $199.
Flat-Rate Shipping: $39 flat rate for orders under $199.

Production & Transit Time

Custom Tailoring & Quality Inspection: 3–5 business days
International Air Express (UPS): 4–9 business days
Total Estimated Delivery: 7–14 business days from order confirmation.

Courier & Real-Time Tracking

All orders are safely handled via UPS International Express. As soon as your custom order departs our facility, you will receive an automated shipping confirmation email containing your UPS tracking number.

Delivery Coverage & Restrictions

We deliver exclusively to physical residential and commercial addresses within the 48 contiguous United States. Due to air freight dimension constraints, we cannot deliver to P.O. Boxes, APO/FPO military addresses, or US territories (Alaska, Hawaii, Puerto Rico, Guam).

Customs, Duties & Taxes

Standard residential orders under $800 typically clear duty-free into the United States under Section 321 de minimis regulations with zero surprise fees. For high-volume or oversized orders exceeding $800, any applicable import customs duties, tariffs, or formal brokerage fees assessed by U.S. Customs and Border Protection are the responsibility of the recipient.

2. Return & Replacement Policy

Custom-Made Final Sale Guarantee: Because each shade is precision-cut and tailored specifically to your individual window dimensions, all custom products are final sale. We do not accept physical returns or process refunds for buyer's remorse, color variance, or customer measuring errors.

Defective, Flawed, or Incorrect Items (100% Free Remake)

We stand completely behind our craftsmanship. You do not need to ship defective products back to Korea. If your shade arrives with mechanical defects, fabric flaws, or size discrepancies exceeding 1/16" from your approved order dimensions:

Email support@loomnshade.com within 14 calendar days of delivery with your order number.
Provide clear photographic proof (including a clear photo with a measuring tape aligned against the shade for size claims, or close-up photos/videos of mechanical or fabric defects).
Once verified by our quality assurance team, we will craft an exact replacement shade and express-ship it to your doorstep at zero cost to you.
Please do not attempt to return items to sender without prior written confirmation.

Transit Damage Coverage

All international air shipments are fully insured. If your package arrives visibly damaged:

Take clear photos of the damaged external packaging, the UPS shipping label, and the affected shade components.
Email our support team within 48 hours of delivery.
We will initiate an immediate priority remake at no additional charge.

24-Hour Modification & Cancellation Grace Period

You may modify your measurements or cancel your order within 24 hours of placement. After 24 hours, raw materials are precision-cut into production, and orders can no longer be modified or canceled.