Shipping fees vary depending on order size and destination.
The shipping cost will be calculated at checkout based on your location and order details.

We ship directly from South Korea to the US using UPS.
Delivery usually takes 7–14 days after your order is confirmed and payment is received.

All orders are shipped via UPS for reliable and trackable service from Korea to your US address.

Yes. Once your order is shipped,
you’ll receive an email with your UPS tracking number so you can monitor your delivery status any time.

Import duties or taxes may be charged by US customs depending on your order’s value.
These charges are the responsibility of the recipient.
Please refer to US customs for more details.

At this time, we ship only to physical street addresses in the US.
UPS cannot deliver to PO boxes or APO/FPO addresses.

We insure all shipments. If your order is lost or arrives damaged,
please contact our customer service within 48 hours so we can resolve the issue with UPS.

If your order has not shipped yet, please contact us immediately.
We cannot alter the shipping address once the package is in transit.

Currently, all shipments are sent with standard international UPS service;
we do not offer expedited shipping at this time.

We cannot guarantee delivery on a specific date,
but UPS will provide an estimated delivery window via the tracking information.

To place an order, simply select your desired blinds, customize the options,
and add them to your cart. Then proceed to checkout and follow the payment instructions.

If your order has not yet shipped,
you can request a modification by contacting our customer service as soon as possible.

You can check your order status anytime by logging into your account
and viewing the order history, or by checking the confirmation email.

Orders cannot be changed once payment is completed.
Please place a new order for additional items.

If your order has not entered production, you may be able to change specifications.
Contact customer service as quickly as possible.

Yes, you will receive an order confirmation email with all details after your purchase.

Contact customer service immediately.
If your order hasn’t shipped yet, we’ll update the address for you.

If your order hasn’t been shipped or gone into production,
you can cancel it by contacting customer service.

Unfortunately, the payment method cannot be changed once the order is completed.
Please cancel and reorder if you need to use a different payment method.

Check your email for any notifications or
contact customer service for an update on your order status.

You can cancel your order by contacting customer service,
but only if the order has not yet shipped or entered production.

If the cancellation is before production and shipment,
you will receive a full refund minus any shipping fees already paid.

Refunds are usually processed within 5–7 business days after cancellation confirmation.

Please contact customer service within 48 hours of receiving the damaged product for a replacement or refund.

Because our products are custom-made,
returns due to simply changing your mind are generally not accepted.

Contact customer service with your order details and reason for refund.
We will guide you through the process.

Shipping fees are refundable only if the return or cancellation is due to our error or defective products.

Partial cancellations or returns can be requested only if the items have not yet been shipped or produced.

Refusing delivery without prior cancellation may incur return shipping fees deducted from your refund.

If you return a product internationally,
customs and shipping fees for the return are your responsibility.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other online payment options available at checkout.

Yes, we use secure SSL encryption to protect your payment information.

Your credit card will be charged immediately after your order is confirmed.

Yes, PayPal is available as a payment option during checkout.

Yes, after a successful payment, you will receive a confirmation email with your order details.

Currently, we do not offer installment payments.

All payments are processed in US dollars (USD).

Check with your bank or payment provider for issues, then try again or use a different payment method.
Contact customer service if problems persist.

No, we do not store your credit card details for security reasons.

Yes, you can apply valid gift cards or promo codes during checkout.

After receiving your product, you can leave a review on the product page by clicking the "Write a Review" button.

Yes, you must have an account and be logged in to submit a review.

Yes, you can edit or delete your review by logging into your account and accessing your review history.

Yes, all reviews are reviewed by our team to ensure they meet our community guidelines before being published.

Reviews with inappropriate content will be removed.
Please follow our guidelines when submitting reviews.

Currently, only text reviews are supported. Uploading photos or videos is not available.

Reviews are usually published within 24-48 hours after submission.

No, only customers who have purchased the product can leave reviews.

Yes, our customer service team may respond to your review to address concerns or questions.

No, leaving a review does not affect your order or user account status in any way.

You can find current promotions on our homepage banners, newsletter, and social media channels.

Yes, we offer special discounts for first-time customers. Please sign up for our newsletter to receive updates.

No, only one discount code can be applied per order.

Most discounts apply to selected products. Please check the terms of each promotion.

Yes, please contact our sales team for bulk order inquiries and discounts.

Enter the discount code at checkout in the designated field and click apply.

Yes, discounts and promotions have specific expiry dates. Check the terms in each offer.

Refunds will be processed based on the sale price at the time of purchase.

Yes, we have seasonal promotions and special holiday discounts. Stay tuned via our newsletter.

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